What is a debit order?
When you set up a debit order for your DStv account, you give MultiChoice permission to collect your DStv subscription amount from your bank account each month.
Debit order benefits
Paying your monthly DStv subscription via debit order is one of the most convenient ways to pay your DStv account. A debit order helps you stay on top of your monthly payments so that you don’t have to remember to arrange to pay manually each month, this reduces the chance of you missing a payment and having your services disconnected.
Having your DStv subscription paid from your bank account on the same day every month also provides you with a handy payment history, making it easier for you to trace payments and manage your budget better.
Setting up a debit order with DStv
There are a number of simple ways that you can setup your debit order today.
Online via DStv Self Service
If you bank with one of South Africa’s five major banks (Standard Bank, Capitec, FNB, Absa or Nedbank) and your bank account and DStv account are both in your name then you will be able to setup your Debit Order using our quick and secure Debit Order functionality.
In order to minimise fraud, our online debit order setup process needs to verify with the bank that the account you supply really does belong to you, this is called account holder verification. Our system is able to do automatic account holder verification almost instantly for the five banks mentioned above. As this process is automated, it will only verify you successfully if both the DStv account and the bank account are under the same name, if your DStv subscription is going to be paid by someone else then please use one of the other options below.
Should you have any trouble with the Debit Order functionality, please send an email to firstname.lastname@example.org for help.
In writing via Email or Fax
If your bank is not listed above, please fax or email the following documentation to (011) 577-5946 or email@example.com:
Proof of banking (a bank statement, a bank-stamped letter, or a cancelled cheque)
If you’re paying the MultiChoice account on behalf of someone else, please fax or email the following documentation to (011) 577-5946 or firstname.lastname@example.org:
Proof of banking (a bank statement, bank-stamped letter or cancelled cheque)
A copy of the bank account holder’s ID
The signed 3rd Party Authority to Debit form (PDF – 210KB)
If the company you work for is paying your personal MultiChoice account, the following original documents need to be taken to your nearest MultiChoice branch or agency:
A letter on an original corporate letterhead authorising payment via the company on behalf of the person concerned, including the company’s banking details. The letter must be signed by an appropriate representative of the company, and must include the name, position and contact details of the person signing the letter. The person signing the letter cannot be the person on whose behalf the account is being paid.
In person via telephone or face-to-face
You can also call the DStv Call Center, visit the DStv Service Center or DStv Agency to set up your debit order.